As part of the MoveOS5 operating system, which will be made available in beta by the end of October (Diwali), Ola founder Bhavesh Aggarwal has stated that the company’s AI virtual assistant, Krutrim, will be integrated into Ola Electric scooters.
On Thursday, August 15, at the Ola Campus in Bengaluru, Ola held its annual community event, Sankalp 2024, when the AI upgrade was formally unveiled. Numerous new product announcements and upgrades spanning cloud services, AI, electric vehicles, and other topics were covered throughout the event.
Additionally, Aggarwal announced the launch of Krutim’s AI Customer Care software, which enables developers to automate customer support processes. Businesses can onboard it in a day, and it is available in 22 Indian languages.
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According to Aggarwal, if you’re contacting Ola customer service, you might be speaking with an AI assistant right now because Ola Electric and Ola Cabs have already implemented the AI Customer Care app.
Bhashik is another AI developer app that Krutrim is releasing. It is a multimodal language center that can assist with video translation. “This event is currently being live-streamed using this platform [Bhashik] in multiple languages,” Aggarwal stated. The language learning software developed by Edtech startup Unacademy also makes use of Ola Krutrim’s translating API.
Ola Krutrim also hinted at a new image-recognition function that the AI model will have later this year in a programmed demo. In early 2024, an indigenous AI business made history by becoming India’s first unicorn, raising $50 million at a $1 billion valuation.
Also Read: Ola’s Bhavish Aggarwal Introduces Krutrim AI Models Tailored for India
Notably, Ola is entering the AI chip manufacturing business by creating the Bodhi 1, a silicon chip intended for frontier large language models (LLMs) and vision models that are expected to be produced by 2026. Additionally, it plans to produce a second set of AI silicon chips, dubbed Bodhi 2, which is expected to be completed by 2028 and assures support for 10T+ parameter models.
Aggarwal stated that approximately 95% of the use cases under routing, places, maps tiles, and SDKs are now covered by the enhanced API for developers on Ola Maps. The business also hinted at Shopping Co-pilot, an AI-powered e-commerce solution designed to give customers a customized, interactive shopping experience. The Open Network for Digital Commerce (ONDC), which is supported by the government, already provides grocery and meal delivery services. Ola Consumer announced that new categories would soon be added to ONDC.
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In addition, Ola has released Ola Pay, a UPI app that allows customers to pay for groceries, meals, and rides. Ola Coin, the company’s new customer loyalty program, is currently available in Bengaluru and will soon be expanded to additional cities. Through Ola Coin, consumers may earn incentives for each transaction they make on the ride-hailing or e-commerce platforms of Ola.
