Citigroup Introduces New Artificial Intelligence Technologies in Eight Nations

Citigroup has started implementing new artificial intelligence (AI) capabilities for its employees worldwide, with over 140,000 workers expected to have access.

Tim Ryan, head of technology and business enablement at Citigroup, described these tools’ features, including Citi Assist and Citi Stylus, in a message.

Citi Assist aims to make navigating internal bank policies and procedures easier.

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In the note, Ryan said: “It’s like having a super-smart coworker at your fingertips to help navigate commonly used policies and procedures across HR, risk, compliance, and finance.”

Simultaneous summarization, comparison, and search capabilities are provided by Citi Stylus.

Starting this month, employees in the US, Canada, Hungary, India, Ireland, Poland, Singapore, and the UK will have access to these capabilities, with plans to gradually expand the roll-out.

In a video interview with Reuters, Ryan stated that Citigroup will keep an eye on how staff members use the tools to investigate new uses while also urging them to suggest ideas of their own.

“These tools will help to simplify work and increase productivity,” he stated.

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Ryan, who joined Citigroup earlier this year after working as an executive at PwC, has been working with chief operational officer Anand Selva since September to solve the bank’s data management issues.

In the interview, Chief Technology Officer David Griffiths explained that these AI projects are “separate” from efforts to improve infrastructure and data quality, which are part of regulatory consent order compliance measures.

Artificial intelligence has also been incorporated into the operations of other significant US banks. While Bank of America’s virtual assistant Erica is designed to handle the daily transactions of retail clients, Morgan Stanley uses a chatbot to help financial advisors with client engagements.